In this file
NewSelf’s policy uses the consultation as a financial boundary. Someone waiting for a shipping notice may already be beyond the point described for cancelling the present order.
The answer below follows NewSelf’s published documents. It separates the relevant policy or service claim from the details that still require confirmation for an individual account, prescription, or insurance plan.
What the documents establish
NewSelf’s policy says an eligible written cancellation before the doctor visit may be refunded less a $99 administrative fee, while cancellation and refunds are unavailable after the consultation. It separately allows dashboard cancellation of future subscriptions. Ask which action applies to your current order.
The detail that changes the decision
The published policy says a written cancellation request before the doctor visit may qualify for a refund less a $99 administrative fee. It says cancellation and refunds are unavailable after the consultation because an approved prescription is transmitted for fulfillment. Ending a subscription in the dashboard addresses future renewals, not necessarily the current order.
The homepage displays semaglutide at $134.99 monthly and tirzepatide at $224.99 monthly, together with lower as-low-as figures of $99.97 and $144.49. Ask what purchase term and eligibility conditions produce those lower amounts. An introductory figure should not be treated as an ongoing personal quote.
Use these checks before acting
Put the request in writing when a payment, cancellation, or order stage is involved. The response should identify your actual plan and the date the change will take effect.
- Record whether the consultation has taken place.
- Separate the present order from the next renewal.
- Ask for an itemized explanation of any retained fee.
Reach the appropriate team
NewSelf’s published contact number is (855) 606-5232. The documented email route is support@newself.com.
Written cancellation requests should also follow the published policy and its consultation cutoff.
For account navigation and supporting documents, use the NewSelf contact section and then the provider’s own secure system. A general support agent may need to route prescribing or pharmacy questions to another professional.
Keep the medical and financial decisions separate
An approved cancellation request does not provide instructions for stopping a medicine. An insurance estimate does not determine which treatment is appropriate. Ask the treating clinician about continuity of care, and ask the business about the specific payment or order.
If instructions or access are unclear, seek clarification before improvising a prescription change. For urgent symptoms, use appropriate local medical care rather than waiting in a routine account-support queue.
Continue the same inquiry
The NewSelf provider file places this question alongside the company’s care model, price, prescription description, and cancellation terms. Read those details together so that one helpful answer does not hide another unresolved part of the plan.
The subscription and refund guide explains why ending future billing, reversing a payment, and stopping a pharmacy order are separate requests.
Source notes
Provider material describes the company’s own offer. Official medical references explain clinical and regulatory context; they do not endorse this publication or its commercial partner.
- Returns and Refund ↗Provider-published information · Checked September 22, 2026
- NewSelf Weight Loss Protocol ↗Provider-published information · Checked September 22, 2026
- FDA: concerns with unapproved GLP-1 drugs ↗Regulatory / public agency · Checked September 22, 2026
- MedlinePlus: semaglutide injection ↗Medical reference · Checked September 22, 2026
- MedlinePlus: tirzepatide injection ↗Medical reference · Checked September 22, 2026